We allow returns as long as they fall under our return/exchange guidelines. You can send us that package back to our address below.
All return shipping is at the customers expense.
Please keep in mind, we only accept returned items according to the following guidelines:
-Clothing tags must still be intact
-Can not be worn or washed
-Can not have deodorant marks on item (s)
– Cannot have makeup on item (s)
– Cannot have self-tanner on item (s)
– Cannot have human or animal hair on item (s)
-Cannot have stains of ANY kind on item (s)
– Cannot be damaged in any way
-Cannot have abnormal smell (perfume, body odor, etc.)
– Must be returned within 30 days of the delivery date
If your item does not meet this critera, it will not be accepted.
Please ship return item(s) to:
Ch.du Chateau 15
1422 Grandson / VD
Please make sure your name and order number are somewhere in or on the package.
Also, on a note inside the package, please let us know you’re returning them for a refund. Most customers write this on the packing slip. Once your return is processed by our returns department, you’ll receive an email confirmation. The refund will then take 1-5 business days to show on your end. If the refund takes longer than 5 business days, please contact your financial institution for further assistance.